Last updated: April 25, 2026
Timebooking (“we”, “us”, “our”) is a service operated by mhl.io, a Danish company registered with CVR no. 44809893. Timebooking is an online booking platform that enables businesses (“Business Users”) to manage their schedules and allows their customers (“End Users”) to book services. By using Timebooking, you agree to these Terms of Service.
To create and manage a business on Timebooking, you must register for an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information during registration and keep it up to date.
You agree not to use Timebooking to:
As a Business User, you are responsible for the accuracy of your business information, services, pricing, and availability displayed on Timebooking, and for the accuracy and lawfulness of every piece of information you upload — including your customers' names, contact details, and notes.
You are the data controller for your customers' booking data and must ensure you have a lawful basis to process it. We act as your processor for that data; the specifics are governed by our Data Processing Agreement (see section 13).
As an End User, when you make a booking through Timebooking, you enter into an arrangement directly with the Business User. Timebooking facilitates the booking process but is not a party to the agreement between you and the business. Any disputes regarding services, pricing, cancellations, or quality should be resolved directly with the business.
Bookings made through Timebooking are subject to the Business User's own cancellation and rescheduling policies. Timebooking does not guarantee the availability of any particular time slot or service. Business Users may cancel or modify bookings at their discretion.
Paid plans are billed in advance through our payment provider (Stripe) for the period you select and renew automatically until cancelled. Fees are non-refundable for the current period unless required by law. If a charge fails, we'll retry for a short grace period; if it remains unpaid, we may suspend the company until payment succeeds or terminate the subscription. You remain liable for any fees due through the end of the paid period.
We use commercially reasonable efforts to keep Timebooking available, but we don't offer a service-level agreement, uptime guarantee, or service credits. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We'll make reasonable efforts to notify users of planned downtime in advance.
The Timebooking platform, including its design, code, and branding, is owned by us and protected by intellectual property laws. You retain ownership of all content you upload to Timebooking (business information, logos, descriptions). By uploading content, you grant us a limited license to display it as part of the service.
Timebooking is provided “as is” without warranties of any kind, express or implied. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service — including lost revenue, missed bookings, lost goodwill, or loss of data.
Our total aggregate liability for any claim arising out of or relating to these terms or the service is limited to the fees you paid us in the twelve (12) months preceding the event giving rise to the claim, or €100 if you have not paid us anything (e.g. during a trial). Nothing in these terms limits liability that cannot be excluded under applicable law, including consumer protection law and liability for personal injury caused by negligence.
Neither party is liable for delay or failure to perform caused by events outside its reasonable control, including internet or hosting outages, acts of government, natural disasters, labor disputes, or epidemics. This does not excuse payment obligations for service already delivered.
You agree to indemnify and hold us harmless from any third-party claim arising out of (a) your use of the service, (b) the data you upload or process, or (c) disputes between you and your customers — including missed appointments, cancellations, refunds, or data subject claims under privacy law. We will indemnify you against third-party claims that the Timebooking platform itself infringes their intellectual property rights, provided you give us prompt written notice and reasonable cooperation. These are the parties' sole indemnification obligations under these terms.
For Business Users, we act as a data processor under Article 28 of the GDPR with respect to your customers' personal data (names, contact details, booking history, notes). The terms on which we process that data — including the purposes, categories, sub-processors, security measures, and your audit and deletion rights — are set out in our Data Processing Agreement, which forms part of this agreement. For your own account data, our role is described in our Privacy Policy.
Subscriptions automatically renew for successive periods of the same length until cancelled. Either party may terminate this agreement for material breach if the breach is not cured within 30 days of written notice, or immediately if the other party becomes insolvent or ceases to operate.
You may delete your account at any time by emailing us at [email protected] from the address on your account. We may suspend or terminate accounts that violate these terms or engage in abusive behavior. Upon termination, your data will be handled in accordance with our Privacy Policy.
We may also remove companies that never activate a paid subscription or free trial, and companies that have been inactive for an extended period — for example, no bookings, no owner sign-ins, and no published booking page for 90 days or more. Where we have a working email on file, we'll try to give the owner reasonable notice before deletion so the account can be reactivated or the data exported.
If we determine, in our reasonable judgment, that an account or company is being used for illegal activity, we may cancel the subscription immediately, disable the company, and remove its booking page without prior notice or refund. We will cooperate with law-enforcement requests as required by applicable law.
After termination, we will keep your data accessible for export through your dashboard or via support for 30 days, after which it may be permanently deleted in accordance with our Privacy Policy.
We may update these Terms of Service from time to time. We will notify registered users of significant changes via email. Continued use of the service after changes take effect constitutes acceptance of the updated terms.
These terms are governed by the laws of the European Union and the applicable national law of the country where Timebooking is established. Any disputes will be resolved in the competent courts of that jurisdiction.
For questions about these terms, contact us at: [email protected]